Overview Power Voice Chat Room
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and having live chat available on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Power Voice Chat Room
The Live chat app itself is a great deal more involved than your normal client. You’ll be able to see every one of the visitors that are on your site at any given time, in addition to their IP address, their referral origin, their local time, working system and a whole lot more. Though some of the info is going to be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that seems a little old fashioned. It looks like it is full of advertisements, but it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving representatives. Another representative can follow-up the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Power Voice Chat Room
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any character too. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They provide 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information provides you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you may discover there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Power Voice Chat Room