Introduction Powered By Livechat
There is no reason live chat should not be simple. Powered By Livechat
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses provide instant replies and convert more leads.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat system to understand who it is best for and all of the features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally favorable evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Chat on G2 Crowd stated they were able to persuade customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to start speaking about, and you have the instruments for creating canned answers for certain parts of your site. Powered By Livechat
The obvious start to this review is the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the chats come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like before, during and after the dialog. Feel free to modify about colours, set triggers for as soon as the chat box pops open and configure the types that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the move. For instance, if you have to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all taken over to the cellular programs. You have settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is constantly managed, since it functions just like texting from your cell phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you will discover for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is filled with information on how best to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and about the web site for many plans. Powered By Livechat
Pure Chat does not have a free trial. But you do not need one at all, because the company offers a solid free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, per one day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and service for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for individuals just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may assist you in keeping expenses down. In this article, we share with you some answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with only a few goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with big aid groups. Powered By Livechat