Intro Powered By Pure Chat
There’s no motive live chat should not be easy. Powered By Pure Chat
It’s all about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more prospects.
You are not going to find anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers fast.
So let us take a deeper look to the live chat system to understand who it is best for and which of those features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a purchase within moments of communication via the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. For instance, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real-time. So if somebody is considering a pair of sneakers you sell on your site, you understand exactly what to begin talking about, and you have the tools for making canned responses for specific components of your site. Powered By Pure Chat
The obvious beginning to this review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks come in real time ), but it also allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like prior to, during and after the conversation. Feel free to modify around colors, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to handle live chats while on the go. By way of example, if you have to leave the office but still want to give the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the cellular apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer support is continually managed, since it works just like texting from the phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll find for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and about the web site for many programs. Powered By Pure Chat
Pure Chat does not have a free trial. However, you do not need one at all, since the company offers a solid free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of characteristics you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, per one day chat history and native cellular apps.
Starter — For $20 a month you get support for two users, two websites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and support for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep expenses down. In this article, we discuss with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the program integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and small operations with only a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big aid teams. Powered By Pure Chat