Introduction Prestashop Admin Panel
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Prestashop Admin Panel
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information this handy little feature is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we have site visitors department, informing us about all the folks on our site.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Prestashop Admin Panel
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for developers, which is the entire documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the Plan, The whole website looks really nice and that I may also say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the main websiteI clicked on the chat window three days, until I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and providing different plans using a wider range of features To satisfy their future customers. Prestashop Admin Panel