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Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Prestashop Articles
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, accessible from the program’s sidebar — there territory each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data this handy little feature is placed on the right and it is useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about all of the people on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Prestashop Articles
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the level of your customer service.
Concerning the design, The whole website looks really nice and I can also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I was on the main site , I clicked on the conversation window three times, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it truly does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and providing different programs with a larger selection of attributes To satisfy their future customers. Prestashop Articles