Why choose Crisp? Prestashop
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics could be important for you also. Prestashop
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live chats we tried had that feature, a few at higher price tags, others together with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we actually want to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do in Storyblok, we do not want to limit the user to the use of this system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we tested and mainly available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Intriguing, it’s something you can control. You could choose one account for the whole group (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier plans to see how the cost scales . The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. Prestashop
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform together with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier programs and feature with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we did not need but would need to pay for. We are glad to state we believe we got the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you have a query or want to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Prestashop