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Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Prestashop Install Theme
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, available from the app’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little feature is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each of the people on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two plans: one is very basic and the other one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Prestashop Install Theme
A nice addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports that monitor the quality of your customer services.
Concerning the design, The entire website looks really nice and I may also say that UX doesn’t lack in that department. There’s one thing which confused me when I had been on the main website, I clicked on the chat window three times, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a standard live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and supplying other programs using a wider range of features To satisfy their future customers. Prestashop Install Theme