Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Prestashop
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little attribute is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, telling us about all the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Prestashop
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for developers, that’s the whole documentation programmers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the quality of your customer services.
Concerning the Plan, The whole site looks very nice and I can even say that UX does not lack in that department. There’s one thing which confused me though: when I was on the main website, I clicked on the conversation window three days, until I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat option, it truly will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and supplying different plans with a larger selection of attributes To meet their future customers. Prestashop