Why choose Crisp? Prestashop Rest Api
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right choice for your business and startup too. You will know how to compare live talks and that metrics could be significant for you too. Prestashop Rest Api
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live talks we attempted had that attribute, some at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we make because we really want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do at Storyblok, we do not want to restrict the user to the use of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we also hate spam on the side. So we want to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier programs to observe the way the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Prestashop Rest Api
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade programs and feature together with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those attribute we didn’t need but might need to cover. We are pleased to say that we believe we got the very best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all clients that are searching for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you have a question or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Prestashop Rest Api