Why choose Crisp? Private Label Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics might be significant for you too. Private Label Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the connections we create because we really wish to make contact with all of them. Endless contacts was what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do at Storyblok, we do not want to restrict the user to the use of this system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on our side. So we want to send specific emails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it’s something you can control. You could choose one accounts for the whole group (which is cheap with most solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier programs to see how the price scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Private Label Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade programs and feature with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we didn’t need but might have to pay for. We’re glad to state that we think we have the very best match for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you have a question or wish to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Private Label Live Chat Software