Why choose Crisp? Pro Unlimited
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics could be significant for you also. Pro Unlimited
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers together with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we make because we actually want to make contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblokwe don’t want to limit the user to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics those live talks provide. In all honesty, we’re not sending many emails, because we hate spam on our side. So we want to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which can be cheap with most solutions), or you might go for a single chair for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We have started to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales again. The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for testing. Pro Unlimited
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we concentrated on how they work and perform with Slack. We tested some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier programs and attribute with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those attribute we didn’t need but might have to pay for. We’re pleased to say that we think we got the best fit for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers that are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you have a query or wish to inform us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Pro Unlimited