Why choose Crisp? Pro Unlimited Phone Number
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics might be important for you too. Pro Unlimited Phone Number
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing appears to outperform the advantage. Our decision was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had that feature, some at higher price tags, others combined with a badly implemented search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblok, we do not wish to limit the consumer to the use of this system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Interesting, it is something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of options ), or you might go for one chair for each team member. Since we want to get that personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to see the way the price scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Pro Unlimited Phone Number
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they operate and perform together with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those attribute we did not need but would need to pay for. We are glad to state that we think we got the very best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are searching for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you have a query or want to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Pro Unlimited Phone Number