Introduction Proactive Chat Examples
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Proactive Chat Examples
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, available from the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each of the folks on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Proactive Chat Examples
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for developers, that’s the whole documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer services.
Concerning the Plan, The whole site looks really nice and I may also say that UX does not lack in that department. There is one thing which confused me though: when I had been on the main websiteI clicked on the chat window three days, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They’ll be scaling and providing different programs using a larger selection of attributes To satisfy their future clients. Proactive Chat Examples