Overview Proactive Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are lots of customizable aspects of the tool, and having live chat which can be found on your own website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Proactive Chat
The Live chat program is a great deal more involved than your average client. You will be able to see each of those visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their local time, operating system and much more. While some of this information is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site which looks somewhat old fashioned. It looks like it’s packed with ads, except it’s only a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving agents. The other representative can follow the situation and answer within minutes. It’s useful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Proactive Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal option or all of the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from there. Proactive Chat