Overview Proactive Live Chat
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Proactive Live Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, available from the app’s sidebar — there land each the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have website visitors department, telling us about all of the folks on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Proactive Live Chat
A nice addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the Plan, The entire site looks very nice and that I can even say that UX does not lack in that section. There is 1 thing that confused me when I was on the primary site , I clicked on the conversation window three days, until I understood I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and supplying other plans with a wider range of attributes To meet their future customers. Proactive Live Chat