Introduction Proactive Return Address
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Proactive Return Address
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox part, accessible in the app’s sidebar — there land each the incoming requests from your customers. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little attribute is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about each the folks on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Proactive Return Address
A nice addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the programs to reply. All messages from social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer service.
In terms of the Plan, The whole site looks really nice and I can even say that UX does not lack in that department. There’s one thing which confused me when I had been on the primary site , I clicked on the conversation window three days, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a standard live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying other plans using a larger selection of attributes To meet their future customers. Proactive Return Address