Overview Proactive Works Or Not
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Proactive Works Or Not
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see just how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, accessible in the app’s sidebar — there land each the incoming requests from the clients. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their information this handy little feature is put on the right and it is useful when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about all of the folks on our website.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Proactive Works Or Not
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the entire documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
Concerning the design, The whole website looks very nice and I can also say that UX does not lack in that section. There’s one thing that confused me though: when I was on the primary site I clicked on the conversation window three times, until I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a basic live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They’ll be scaling and supplying other plans using a wider range of attributes To satisfy their future customers. Proactive Works Or Not