Introduction Product Based Website Templates
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Product Based Website Templates
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little attribute is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, telling us about all the people on our site.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is quite basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Product Based Website Templates
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it rather convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the entire documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer service.
In terms of the Plan, The entire website looks really nice and I may even say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I was on the primary site , I clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I think They’ll be scaling and providing different programs with a wider range of attributes To meet their future customers. Product Based Website Templates