Overview Product Website Template
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Product Website Template
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox part, accessible in the program’s sidebar — there territory all the incoming requests from your customers. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information this handy little feature is placed on the right and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors section, telling us about each of the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast reply or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Product Website Template
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the level of your customer service.
In terms of the Plan, The whole site looks very nice and I may even say that UX doesn’t lack in that section. There is one thing that confused me though: when I had been on the main site I clicked on the conversation window three days, before I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat solution, it actually does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and supplying other programs using a larger selection of attributes To satisfy their future customers. Product Website Template