Overview Professional Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this tool, and having live chat available on your own site is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Professional Chat
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to see each of those visitors that are on your site at any particular time, as well as their own IP address, their referral source, their local time, operating system and much more. While some of this information will be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website which seems somewhat old fashioned. It looks like it’s full of advertisements, except it is only a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between agents. The other representative can follow the case and answer within seconds. It is useful when an agent doesn’t have the knowledge to address the instance. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Professional Chat
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any character too. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your best option or each of the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of further operators) could be accessed with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from there. Professional Chat