Introduction Program Chat
There’s no reason live chat shouldn’t be easy. Program Chat
It’s about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more prospects.
You are not likely to locate anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who want answers fast.
So let us take a deeper look into the live chat platform to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally positive ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is easy to set up and navigate due to its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within moments of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. For instance, if you’re sitting on the Chat backend you have the ability to view which users are surfing your website in real time. So if somebody is considering a pair of sneakers you sell on your site, you understand precisely what to start speaking about, and you have the tools for making canned answers for specific components of your website. Program Chat
The obvious beginning to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Feel free to change about colours, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the move. For instance, if you need to leave the office but still want to provide the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real time. Your customer service is constantly managed, since it functions just like texting from the cell phone.
The reporting is one of the strongest sections of Chat, because it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is filled with advice on how best to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for many plans. Program Chat
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the company delivers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, boundless chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and service for ten users, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free program for individuals just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep down expenses. In this report, we share with you a few responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big support groups. Program Chat