Overview Provide Support Download
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your site is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Provide Support Download
The Live chat program is a great deal more involved than your normal client. You will have the ability to see each of the visitors that are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, working system and a whole lot more. While some of this information is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that looks a little old fashioned. It looks like it’s full of ads, but it is only a website version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between representatives. Another representative can follow the case and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Provide Support Download
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or each of the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the program, you may discover there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Provide Support Download