Introduction Provide Support For
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your own site is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Provide Support For
The Live chat app itself is much more involved than your average client. You will have the ability to observe every one of the visitors which are on your website at any particular time, in addition to their IP address, their referral source, their regional time, operating system and much more. While some of the info is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that looks somewhat old fashioned. It looks like it is full of ads, but it’s only a website edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your own Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving representatives. Another representative can follow-up the situation and reply within minutes. It is helpful when an agent does not possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Provide Support For
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of further operators) could be retrieved with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Provide Support For