Intro Provide Support Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable facets of this particular tool, and having live chat which can be found on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Provide Support Live Chat
The Live chat program itself is a great deal more involved than your normal client. You will be able to observe every one of those visitors which are on your site at any given time, as well as their IP address, their referral source, their local time, working system and much more. While some of the info will be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site which seems a little old fashioned. It seems like it is full of ads, but it is just a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving agents. Another representative can follow-up the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Provide Support Live Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best option or each of the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you might discover there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. Provide Support Live Chat