Why Select Crisp? Provide Support Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Provide Support Live Chat Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we tried had this feature, a few at higher price tagsothers together with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really want to earn contact with them all. Endless contacts was exactly what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do at Storyblok, we don’t wish to limit the user to the use of this system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live talks provide. In all honesty, we’re not sending many emails, because we hate spam on our side. So we like to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something that you can control. You could choose one account for the whole group (which can be cheap with most solutions), or you might go for a single chair for each team member. Since we want to have this personal approach to our clients the notion of using one account for the whole group was dropped immediately. We have started to compare the very first paid plan against most of the high tier plans to observe the way the price scales . The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Provide Support Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and feature together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”end” and those feature we didn’t need but would have to pay for. We are pleased to state we think we got the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you have a query or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Provide Support Live Chat Software