Introduction Provide Support On
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of the tool, and using live chat which can be found on your own website is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Provide Support On
The Live chat program is a great deal more involved than your normal customer. You’ll be able to see every one of the visitors which are on your site at any particular time, as well as their own IP address, their referral source, their regional time, working system and much more. While some of the information will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website that looks somewhat old fashioned. It seems like it’s full of advertisements, except it is just a site edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between representatives. Another representative can follow the case and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Provide Support On
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any personality as well. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your site, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your best alternative or each of the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of further operators) could be accessed with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from that point. Provide Support On