Overview Provide Support
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat available on your website is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Provide Support
The Live chat app itself is much more involved than your average client. You will be able to observe each of the visitors which are on your website at any particular time, as well as their IP address, their referral source, their regional time, working system and a whole lot more. While some of the info will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that looks a little old fashioned. It seems like it’s packed with ads, but it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between representatives. The other agent can follow the case and answer within minutes. It is useful when an agent doesn’t possess the knowledge to address the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Provide Support
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might have no impact on customer support on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, each month every two months, every six months and yearly. Paying annually is the best option or all the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the application, you might find there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from that point. Provide Support