Introduction Provide Support
There’s no motive live chat shouldn’t be easy. Provide Support
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more leads.
You’re not likely to locate anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who need answers quickly.
So let’s take a deeper look to the live chat system to know who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally favorable evaluations. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within minutes of communicating through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that making it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. For instance, if you are sitting on the Chat backend you’ve got the capability to see which users are surfing your website in real time. So if somebody is considering a pair of shoes that you sell on your website, you understand precisely what to begin talking about, and you even have the instruments for making canned responses for specific components of your website. Provide Support
The obvious beginning to this particular review is the actual chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the chats arrive in real-time), but it also allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and following the conversation. Don’t hesitate to modify about colours, set triggers for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the go. For example, if you have to leave the workplace but still want to provide the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the chats, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer support is continually handled, since it works like texting from the cell phone.
The reporting is one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other options you will discover for live chat. For example, a site is provided for reading about updates and suggestions, while the Guides page is filled with information on how to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and on the web site for all plans. Provide Support
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider delivers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for one user, one website, boundless chats each month, per 1 day discussion history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything from the previous plan and service for ten consumers, five websites, an infinite chat history and the ability to remove the Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
When deciding upon a live chat program, it is important that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for businesses with big aid groups. Provide Support