Overview Provide Support To People Living With Dementia
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable aspects of the tool, and having live chat available on your site is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Provide Support To People Living With Dementia
The Live chat app itself is a great deal more involved than your normal customer. You’ll be able to observe each of the visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their local time, working system and much more. While some of the info is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site that seems a little old fashioned. It looks like it’s packed with advertisements, but it’s only a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between representatives. The other representative can follow-up the situation and answer within seconds. It is useful when an agent does not have the knowledge to address the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Provide Support To People Living With Dementia
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your site, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is the best option or each the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are looking for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you might find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Provide Support To People Living With Dementia