Introduction Provide Support With
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are lots of customizable facets of the particular tool, and using live chat available on your website is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Provide Support With
The Live chat program is much more involved than your normal customer. You will have the ability to observe every one of those visitors that are on your site at any particular time, in addition to their own IP address, their referral origin, their local time, working system and much more. While some of this info will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site that looks a little old fashioned. It seems like it is packed with advertisements, except it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving agents. The other agent can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Provide Support With
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old look of the application, you might find there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of further operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Provide Support With