Overview Provide Synonym
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Provide Synonym
The Live chat program itself is a great deal more involved than your normal customer. You’ll have the ability to observe each of the visitors which are on your site at any given time, as well as their IP address, their own referral origin, their regional time, operating system and much more. While some of this information is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a site that seems a little old fashioned. It looks like it’s packed with ads, except it’s only a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps that you should take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving representatives. The other agent can follow-up the situation and reply within minutes. It is helpful when an agent does not possess the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Provide Synonym
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the best option or all of the plans. They offer 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight into what customers are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (outside of further operators) could be accessed with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Provide Synonym