Summary Public Account Viber
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Public Account Viber
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox section, available in the app’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their data this handy little attribute is put on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about each of the folks on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Public Account Viber
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the level of your customer service.
Concerning the design, The entire website looks really nice and I can also say that UX doesn’t lack in that department. There is 1 thing that confused me when I had been on the main website, I clicked on the conversation window three times, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are looking for a standard live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and providing different programs using a wider range of attributes To satisfy their future clients. Public Account Viber