Introduction Public Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable aspects of the particular tool, and having live chat available on your own website is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Public Live Chat
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to observe every one of the visitors that are on your site at any given time, in addition to their own IP address, their referral origin, their local time, operating system and much more. While some of this information is going to be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site which seems a little old fashioned. It looks like it’s packed with ads, but it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between agents. Another representative can follow the case and answer within minutes. It’s helpful when an agent does not possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Public Live Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight into what customers are searching for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the program, you may find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from there. Public Live Chat