There’s no reason live chat should not be easy. Purchat
It is all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more prospects.
You are not going to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with customers who want answers quickly.
So let’s have a deeper look into the live chat platform to understand who it is best for and which of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable ratings. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within moments of communicating via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. By way of instance, if you’re sitting on the Chat backend you have the capability to view which users are surfing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you know precisely what to start speaking about, and you even have the instruments for creating canned answers for specific parts of your website. Purchat
The obvious beginning to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like before, during and following the conversation. Don’t hesitate to change around colors, set causes for as soon as the chat box pops open and configure the forms that you want people to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would love to handle live chats while on the move. For example, if you have to leave the workplace but still wish to give the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is continually handled, since it works like texting from your cell phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is filled with advice about the best way best to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email service in-app and on the web site for all plans. Purchat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the provider offers a solid free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features that you don’t get with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and support for ten consumers, five sites, an infinite chat history and the ability to remove the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who are not pleased with their services. Read the following directions to find out the cancelation terms and other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
When choosing a live chat program, it’s essential that the software integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large support groups. Purchat