Introduction Pure App Customer Service
There is no motive live chat shouldn’t be simple. Pure App Customer Service
It’s about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies deliver instant replies and convert more leads.
You are not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat system to know who it is best for and all of those attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally favorable evaluations. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd said they were in a position to persuade customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that making it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. By way of example, if you’re sitting on the Chat backend you’ve got the capability to view which users are surfing your site in real-time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to start speaking about, and you even have the tools for creating canned answers for certain parts of your website. Pure App Customer Service
The obvious beginning to this particular review is that the true chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks arrive in real-time), but in addition, it lets you view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like prior to, during and after the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would love to manage live chats while on the go. For instance, if you need to leave the office but still wish to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is constantly handled, since it functions just like texting from your phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information on how best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and about the website for many plans. Pure App Customer Service
Pure Chat does not have a free trial. But you don’t need one at all, since the company offers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything from the former plan and support for ten consumers, five websites, an unlimited chat history and the capacity to eliminate the Chat branding.
We like the Free program for people just testing out the system, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may help you keep down expenses. In this report, we share with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When choosing a live chat software, it is important that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with big aid groups. Pure App Customer Service