Intro Pure Cat Food
There is no reason live chat should not be simple. Pure Cat Food
It is all about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who need answers quickly.
So let’s have a deeper look to the live chat platform to know who it is best for and all of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally favorable ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is easy to setup and navigate because of its user friendly interface. They also like the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said they were in a position to persuade customers to commit to a buy within moments of communication via the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you may track your visitors. For example, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real time. So if someone is considering a pair of shoes that you sell on your site, you understand exactly what to begin speaking about, and you have the instruments for making canned answers for specific parts of your website. Pure Cat Food
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like before, during and following the conversation. Don’t hesitate to modify about colors, set causes for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would love to handle live chats while on the go. For example, if you need to leave the office but still wish to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are carried over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your site in real-time. Your customer service is continually managed, since it works like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of advice on how best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and on the website for many programs. Pure Cat Food
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the company delivers a solid free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the former plan and service for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free program for people just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not pleased with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the program integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large aid groups. Pure Cat Food