Introduction Pure Charts
There’s no motive live chat should not be simple. Pure Charts
It’s all about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more leads.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat system to know who it is ideal for and which of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within moments of communicating via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you can track your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your website in real time. So if someone is considering a pair of shoes that you sell on your website, you understand precisely what to start speaking about, and you even have the instruments for creating canned answers for certain components of your website. Pure Charts
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like before, during and following the conversation. Feel free to modify about colours, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would love to handle live chats while on the move. For instance, if you have to leave the office but still want to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually carrying out the chats, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer service is constantly handled, since it functions just like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll find for live chat. For example, a blog is supplied for studying about updates and suggestions, while the Guides page is full of advice about how best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email service in-app and about the web site for all programs. Pure Charts
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider offers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you get everything out of the previous plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free program for individuals just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may help you keep down expenses. In this report, we discuss with you a few responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large support groups. Pure Charts