Intro Pure Chat Ai
There’s no reason live chat should not be easy. Pure Chat Ai
It’s all about connecting with your clients and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface using tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small companies deliver instant answers and convert more leads.
You are not likely to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let us take a deeper look into the live chat platform to understand who it’s best for and which of the features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable ratings. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches to a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said that they were in a position to persuade customers to commit to a purchase within moments of communicating through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can monitor your traffic. By way of instance, if you are sitting on the Pure Chat backend you have the capability to view which users are surfing your site in real time. So if somebody is considering a pair of shoes you sell on your site, you know precisely what to begin talking about, and you have the tools for creating canned answers for certain components of your site. Pure Chat Ai
The obvious beginning to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the talks come in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like prior to, during and after the dialog. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d love to handle live chats while on the go. For instance, if you have to leave the office but still want to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually executing the chats, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is constantly managed, as it works just like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with information about how to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email support in-app and about the website for all plans. Pure Chat Ai
Pure Chat doesn’t have a free trial. But you do not need one at all, since the provider offers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one site, unlimited chats each month, per one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We like the Free program for individuals simply testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we share with you some answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not satisfied with their services. Read the following directions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s important that the software integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large support teams. Pure Chat Ai