Background Pure Chat Android App
There’s no reason live chat should not be simple. Pure Chat Android App
It is all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small companies deliver instant replies and convert more leads.
You’re not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with customers who need answers quickly.
So let us have a deeper look into the live chat system to understand who it’s ideal for and all of those features are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally favorable ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd said they were able to persuade customers to commit to a buy within moments of communicating via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your website in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you know precisely what to begin speaking about, and you have the instruments for creating canned responses for certain components of your website. Pure Chat Android App
The obvious beginning to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees all of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats come in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like before, during and following the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d like to manage live chats while on the go. For example, if you have to leave the office but still want to give the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the cellular programs. You’ve got settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real time. Your customer service is constantly handled, since it works like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. You can track your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is full of information about the best way best to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email service in-app and about the website for many plans. Pure Chat Android App
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider offers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, boundless chats each month, a one day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything from the former plan and service for ten consumers, five sites, an infinite chat history and also the ability to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which may help you keep expenses down. In this article, we share with you a few responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following directions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s important that the software integrates with other software your company is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with big support teams. Pure Chat Android App