Introduction Pure Chat App Download
There’s no motive live chat shouldn’t be easy. Pure Chat App Download
It is all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small companies provide instant answers and convert more leads.
You are not going to find anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with customers who need answers quickly.
So let us take a deeper look into the live chat platform to know who it’s ideal for and all of the features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has normally positive ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they were able to convince customers to commit to a purchase within moments of communicating through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. For example, if you’re sitting on the Chat backend you’ve got the capability to see which users are browsing your website in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you understand exactly what to start speaking about, and you even have the tools for creating canned responses for certain components of your site. Pure Chat App Download
The obvious start to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (where the chats arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the conversation. Feel free to modify around colors, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the go. For example, if you need to leave the workplace but still want to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your website in real-time. Your customer service is continually handled, since it works like texting from the cell phone.
The coverage is just one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with information on how best to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email support in-app and on the web site for many programs. Pure Chat App Download
Pure Chat doesn’t have a free trial. However, you do not want one at all, because the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the former plan and service for ten users, five sites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free program for people just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we share with you some responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read these directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with large support groups. Pure Chat App Download