Intro Pure Chat App For Android
There’s no reason live chat shouldn’t be easy. Pure Chat App For Android
It is all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small businesses provide instant answers and convert more prospects.
You are not likely to find anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with clients who need answers quickly.
So let us take a deeper look to the live chat platform to know who it’s best for and which of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally favorable ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd stated they were in a position to persuade customers to commit to a purchase within minutes of communication through the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you may track your traffic. For instance, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your website in real-time. So if somebody is considering a pair of sneakers you sell on your website, you know exactly what to begin speaking about, and you have the instruments for creating canned responses for specific components of your site. Pure Chat App For Android
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to change around colours, set causes for when the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of example, if you need to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular programs. You have settings for actually carrying out the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real-time. Your customer service is constantly handled, as it works just like texting from the cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will find for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is filled with advice on the best way best to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email support in-app and about the website for all programs. Pure Chat App For Android
Pure Chat does not have a free trial. But you do not want one at all, since the provider offers a solid free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats each month, a one day chat history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free program for people simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can assist you in keeping down expenses. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is essential that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large aid groups. Pure Chat App For Android