Background Pure Chat App
There is no reason live chat shouldn’t be simple. Pure Chat App
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more leads.
You are not likely to locate anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let us take a deeper look into the live chat system to understand who it’s ideal for and all of those features are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally positive evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said that they were able to convince customers to commit to a buy within minutes of communicating via the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you may monitor your visitors. For instance, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to begin talking about, and you even have the instruments for making canned responses for certain parts of your website. Pure Chat App
The obvious start to this particular review is that the actual chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like prior to, during and following the conversation. Feel free to modify around colors, set triggers for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d like to manage live chats while on the move. For example, if you need to leave the workplace but still want to give the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are all carried over to the cellular apps. You have settings for actually executing the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is constantly handled, since it functions just like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information on how to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email service in-app and about the web site for many plans. Pure Chat App
Pure Chat does not have a free trial. But you don’t need one at all, since the provider offers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 site, boundless chats each month, a one day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the former plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for people just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep down expenses. In this article, we share with you some responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat program, it is important that the program integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for businesses with large support teams. Pure Chat App