Introduction Pure Chat Crunchbase
There is no motive live chat should not be easy. Pure Chat Crunchbase
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small companies provide instant replies and convert more leads.
You are not likely to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who want answers fast.
So let us take a deeper look into the live chat platform to know who it is best for and which of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally positive ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user-friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they have been able to persuade customers to commit to a buy within moments of communicating via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to begin speaking about, and you have the tools for creating canned responses for certain components of your site. Pure Chat Crunchbase
The obvious start to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the chats come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to change around colours, set causes for as soon as the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You have the chance to decide on the default option stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d love to handle live chats while on the move. By way of instance, if you need to leave the workplace but still want to give the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are carried over to the cellular programs. You’ve got settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real time. Your customer service is constantly managed, as it functions like texting from the cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. For example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you an idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email service in-app and about the web site for all plans. Pure Chat Crunchbase
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the company offers a solid free plan you could continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 website, boundless chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and also the ability to eliminate the Chat branding.
We enjoy the Free program for people just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep expenses down. In this report, we discuss with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with big support groups. Pure Chat Crunchbase