Intro Pure Chat Customer Service
There’s no reason live chat should not be easy. Pure Chat Customer Service
It is about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more leads.
You are not going to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let’s have a deeper look to the live chat system to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable ratings. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user-friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Chat on G2 Crowd said that they were in a position to convince customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. By way of instance, if you are sitting on the Chat backend you have the capability to view which users are browsing your website in real time. So if someone is looking at a pair of shoes that you sell on your website, you know exactly what to begin talking about, and you have the instruments for creating canned answers for specific components of your website. Pure Chat Customer Service
The obvious beginning to this review is that the true chat interface. Does it feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting so that customers know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like before, during and after the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the go. For example, if you need to leave the workplace but still want to give the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular programs. You have settings for actually carrying out the talks, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your site in real-time. Your customer service is constantly managed, since it functions like texting from your cell phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of information about the best way to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and on the website for all programs. Pure Chat Customer Service
Pure Chat does not have a free trial. But you don’t need one at all, since the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, boundless chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can help you keep expenses down. In this article, we discuss with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When choosing a live chat program, it’s important that the software integrates with other applications your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large aid groups. Pure Chat Customer Service