Introduction Pure Chat Documentation
There is no reason live chat shouldn’t be simple. Pure Chat Documentation
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which helps small companies provide instant answers and convert more prospects.
You are not likely to locate anything mad with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let us take a deeper look to the live chat system to know who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable evaluations. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is easy to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within minutes of communication through the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. For example, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your website, you know precisely what to start speaking about, and you even have the instruments for creating canned answers for certain parts of your website. Pure Chat Documentation
The obvious beginning to this review is that the actual chat interface. Does this feel usable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like before, during and following the conversation. Feel free to change about colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the chance to decide on the default option stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would love to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your site in real-time. Your customer service is continually managed, as it works just like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. For instance, a site is supplied for studying about updates and tips, while the Guides page is filled with advice on how to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email support in-app and about the website for many plans. Pure Chat Documentation
Pure Chat doesn’t have a free trial. But you do not want one at all, since the provider offers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of characteristics you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, per one day discussion history and native mobile programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and service for ten users, five sites, an infinite chat history and the ability to eliminate the Chat branding.
We like the Free program for people simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep expenses down. In this article, we discuss with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it is essential that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with big aid teams. Pure Chat Documentation