Intro Pure Chat For Windows
There’s no motive live chat shouldn’t be easy. Pure Chat For Windows
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more leads.
You are not going to find anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat platform to know who it is best for and which of the attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to set up and navigate due to its user-friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within moments of communicating through the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to start speaking about, and you have the tools for making canned answers for certain parts of your site. Pure Chat For Windows
The obvious start to this review is that the actual chat interface. Does it feel useable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to modify around colors, set triggers for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to handle live chats while on the go. For example, if you need to leave the office but still want to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real time. Your customer service is continually managed, since it works just like texting from the phone.
The reporting is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice about the best way to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and about the web site for all programs. Pure Chat For Windows
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company delivers a strong free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of features that you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 site, unlimited chats per month, a one day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the former plan and service for ten consumers, five sites, an infinite chat history and also the ability to remove the Chat branding.
We like the Free program for individuals simply testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ queries from anywhere.
When choosing a live chat program, it is essential that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big aid teams. Pure Chat For Windows