Intro Pure Chat Inc
There is no reason live chat should not be simple. Pure Chat Inc
It is all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more prospects.
You’re not likely to locate anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let’s take a deeper look into the live chat system to understand who it’s ideal for and which of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within moments of communicating through the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your traffic. For example, if you’re sitting on the Chat backend you’ve got the ability to see which users are browsing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your website, you understand precisely what to start speaking about, and you have the tools for making canned answers for certain components of your website. Pure Chat Inc
The obvious beginning to this particular review is that the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the talks arrive in real time ), but it also allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and after the conversation. Feel free to modify about colours, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to go with the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d like to handle live chats while on the move. By way of example, if you have to leave the workplace but still want to give the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually executing the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is constantly handled, since it works like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you will find for live chat. By way of example, a site is provided for reading about updates and tips, while the Guides page is filled with information on how to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and about the web site for many programs. Pure Chat Inc
Pure Chat doesn’t have a free trial. But you do not need one at all, since the provider delivers a solid free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 site, boundless chats per month, a 1 day chat history and native cellular apps.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and support for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for people just testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can help you keep expenses down. In this report, we share with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read these instructions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When choosing a live chat program, it’s important that the software integrates with other software your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with large support teams. Pure Chat Inc