Introduction Pure Chat Installation
There is no motive live chat shouldn’t be simple. Pure Chat Installation
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small companies deliver instant answers and convert more prospects.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat platform to understand who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive ratings. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd said they were in a position to persuade customers to commit to a buy within minutes of communication through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your visitors. For example, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real-time. So if somebody is considering a pair of shoes that you sell on your site, you understand precisely what to begin speaking about, and you have the instruments for making canned answers for certain components of your site. Pure Chat Installation
The obvious start to this review is the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like prior to, during and following the conversation. Feel free to modify about colours, set triggers for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the go. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are all carried over to the cellular programs. You’ve got settings for actually carrying out the talks, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your site in real-time. Your customer support is constantly handled, as it works like texting from the cell phone.
The reporting is one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. For instance, a blog is provided for reading about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and on the web site for all programs. Pure Chat Installation
Pure Chat doesn’t have a free trial. But you do not want one at all, because the company offers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and service for ten consumers, five websites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which may help you keep expenses down. In this report, we discuss with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read these directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with big support groups. Pure Chat Installation