Background Pure Chat Logo
There’s no motive live chat shouldn’t be simple. Pure Chat Logo
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small companies provide instant replies and convert more prospects.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat platform to know who it is best for and all of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally favorable evaluations. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate because of its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within moments of communication via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time depends on how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers you sell on your site, you know precisely what to begin speaking about, and you have the instruments for creating canned answers for certain parts of your site. Pure Chat Logo
The obvious beginning to this review is the true chat interface. Does this feel usable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the talks arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like prior to, during and following the dialog. Don’t hesitate to modify around colors, set causes for when the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d like to manage live chats while on the move. For example, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all the features you would find on the normal dashboard are carried over to the cellular programs. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real-time. Your customer support is constantly handled, since it functions just like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is full of advice about how best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also offer email support in-app and about the web site for many plans. Pure Chat Logo
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider offers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, one website, unlimited chats per month, a 1 day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the former plan and support for ten consumers, five websites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for individuals just testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep expenses down. In this report, we discuss with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other applications your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with big support teams. Pure Chat Logo