Background Pure Chat Online
There’s no motive live chat should not be easy. Pure Chat Online
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses provide instant replies and convert more leads.
You’re not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let us take a deeper look into the live chat platform to know who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive ratings. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to set up and navigate due to its user-friendly interface. They also like the way the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a purchase within moments of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. For instance, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are surfing your site in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you know exactly what to start talking about, and you even have the instruments for creating canned responses for certain parts of your site. Pure Chat Online
The obvious start to this particular review is the actual chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like prior to, during and after the dialog. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the move. By way of example, if you have to leave the office but still want to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is constantly managed, since it works like texting from your cell phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you will discover for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is filled with advice about the best way to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and on the web site for all programs. Pure Chat Online
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company offers a solid free plan you could continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the former plan and service for ten consumers, five websites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can help you keep expenses down. In this article, we discuss with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
When choosing a live chat software, it’s essential that the program integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with big aid teams. Pure Chat Online